It’s not generally that I truly feel sheepish about taking benefit of the elite benefits that I’m entitled to, though this could possibly be an exception? I’m curious what OMAAT readers think…
How Marriott’s certain welcome gift is effective
Marriott Bonvoy features a handful of elite profit guarantees, which deal with points like obtaining your desired mattress kind, possessing your reservation honored, and so forth. These had been suspended for a constrained time in the course of coronavirus, but were being reinstated at the commencing of 2021.
Arguably the most fascinating ensure facilities about welcome presents. Marriott Bonvoy Platinum, Titanium, and Ambassador customers, are entitled to a welcome gift when they test-in at a Marriott home. Options selection from factors, to breakfast, to a reward, to a food stuff & beverage credit score. As this plan is explained:
As a Platinum or Titanium Elite member, you’ll receive a particular gift on arrival at taking part resorts, with a preference of an amenity present or factors. If warranty is not fulfilled, guest compensation applies.
If the guarantee isn’t met, Bonvoy associates are entitled to compensation ranging from $25 to $100, depending on the brand name (most whole services manufacturers guarantee $100, although this doesn’t use at Edition and Ritz-Carlton houses).
It’s also very express in the Marriott Bonvoy conditions that this is about currently being supplied your welcome gift on arrival, fairly than just becoming made available it at some level throughout your keep:
If the Elite Welcome Gift is not available at time of arrival, compensation applies.
Marriott Bonvoy has a welcome reward guarantee
I was not available a welcome present (for the 1st time)
Previous night I checked into a Marriott relatives property, and this early morning I realized that I wasn’t presented a welcome present. This is just one benefit that Marriott seems to be constant about, simply because I really don’t earlier try to remember ever not remaining presented this.
So I’m entitled to $100 income payment, whole quit. But I never assume I’m going to ask for that, for the reason that I don’t have an understanding of how you could probably physical exercise this without the need of the problem being awkward as could be, and without coming throughout as a comprehensive jerk.
Based mostly on what I have study from individuals who have applied this promise in the past, front desk brokers (and even professionals) are usually not acquainted with this policy, or at minimum pretend not to be acquainted with it. The discussion seemingly typically goes a little something like this:
“Hey, so I checked in yesterday and was not presented my welcome gift.”
“Oh, I’m so sorry about that, allow me get care of that appropriate now. Which did you want to pick out?”
“I’ll just take the factors, please… and $100.”
Most Marriott personnel are not common with the plan, and those people that are seemingly usually try out to argue that they can still offer the amenity whilst you’re on assets, or that they just “assumed” you preferred the factors.
I feel like the way this is executed virtually guarantees a really awkward conversation, and I do not see how a hotel will not strongly dislike a guest following they ask for this. Right after all, the compensation isn’t definitely proportional to the “mistake.” As a matter of truth, there’s no change whether I’m supplied my points at examine-in or afterwards for the duration of my continue to be, considering that they’ll only write-up soon after my remain anyway.
I should really also point out that the entrance desk agent examining me in was super helpful and skilled, and I was checking in late at evening. I don’t want him to get in difficulties or in some way penalized, but that seems like it would probably happen if I pushed the problem. I speculate if I’d be fewer hesitant about this if the front desk agent was a jerk.
Is it awkward to request payment around a non-problem, or nah?
Marriott Bonvoy Platinum members and over are certain a welcome present. If a front desk agent doesn’t present it at look at-in, you are entitled to cash payment of $25-100, relying on the kind of house.
When the advantage appears terrific on paper, taking advantage of it is a whole distinct tale. I just cannot assist but experience like a jerk for requesting the $100 I’m technically entitled to for a little something that’s a non-situation, and for that subject it is probably not really worth obtaining an evil glare for the reminder of my remain around this. But I’m also not positive if I’m just wondering about this improper.
I’d adore to hear how other Marriott Bonvoy associates come to feel. Have you ever not been made available your welcome gift, and if so, did you request the compensation? How did it go?