• Mon. Dec 5th, 2022

Reader waits 9 months for refund on canceled Lufthansa flight | Travel Troubleshooter

When Lufthansa cancels Michelle Alexander’s flight from Prague to Los Angeles, it promises her a full refund. 9 months later on, she continue to doesn’t have the funds.

Q:  Previous yr, I booked airline tickets from Prague to Los Angeles by SkyLux, an online ticket broker. Following Lufthansa canceled my flight at the very last moment, a SkyLux agent promised that the organization experienced refunded my cash but that I wanted to pay for a new ticket. 

The money has not been refunded. I compensated for two tickets. The 2nd one particular, needless to say, was a lot more expensive than the initially. 

I have been contacting and emailing for 9 months inquiring to be refunded, even now very little! When I asked for a supervisor, they would not give me any person else to discuss with aside from the original scheduling agent. Can you support me get a refund? — Michelle Alexander, Los Angeles, California

A: I’m sorry that SkyLux didn’t refund your ticket as promised. It is challenging to explain the chaos that adopted the COVID-19 pandemic. Airlines canceled flights. Journey organizations attempted to rebook the tickets or protected refunds. The situation still left clients baffled and irritated.

9 months is way also extensive to wait for a refund, of study course. It seems to be as if Lufthansa despatched your refund to SkyLux. But somehow, the dollars didn’t make it to you. Then you contacted the on the net ticket broker, and there was some confusion about who experienced the revenue. Eventually, you made a decision to dispute your rates under the Fair Credit Billing Act. SkyLux fought the dispute and received.

So what’s going on in this article? 1st, it appears to be like like the online agency and your airline acquired their wires crossed. No one knew who experienced your cash. For the history, when an airline cancels your flight, you’re owed a entire refund within just 7 business enterprise days. Lufthansa should really have despatched the refund to your agent, and your agent would have forwarded the money to you.

The wheels turned slowly but surely just after the outbreak. The pressure of hundreds of hundreds of refunds made the gears of the airline refund machine grind to a halt. Certainly, some unscrupulous firms made use of the pandemic as an excuse to maintain your cash, supplying them an curiosity-free microloan. But most firms ended up just confused. 

Your credit card dispute didn’t aid, however. The dispute is a past resort when all negotiations and appeals have failed. And consider it or not, SkyLux was continue to doing the job on your refund ask for. So when it been given your chargeback, it fought the chargeback and won. 

Before the dispute, you may well have appealed to a manager at SkyLux. I publish the names, figures and e mail addresses of the customer support managers at SkyLux on my shopper advocacy web-site, Elliott.org.

It seems as if your credit history card business attempted to get hold of SkyLux, but it didn’t often react (besides to dispute the costs). I come across it odd that your credit score card issuer would facet with the ticket broker, anyway. It may well have carried out so due to the fact you were earlier the 60-day limit to dispute your rates. But a lender might however decide on to aid you under specific situation.

Also, it appears to be like Lufthansa charged you a $250 cancellation charge even though the airline canceled your flight. I’d like to consider that was a pandemic error, too.

I contacted SkyLux, and it despatched you a complete refund.