• Tue. May 11th, 2021

Traveler to Antarctica waits 1 12 months to obtain travel refund from Vantage Journey through COVID-19 pandemic

WALNUT CREEK, Calif. (KGO) — Customers who have spent the last year battling for refunds for COVID-related cancellations are last but not least beginning to see their income.

Soon after far more than 12 months, there are new symptoms of hope.

“To feel that, I indicate he was feet away from me,” stated Susan Carter, who enthusiastically recalled her face with a leopard all through an African safari.

The Walnut Creek woman has been on each continent of the earth except one: Antarctica.

“I know in my heart of hearts that it would just fill my soul to see that part of the continent,” she mentioned.

She displays 7 On Your Side shots taken by an additional traveler, Breene Yuen.

Connected: Coronavirus: Credit score card chargebacks an alternative for people refused refunds for canceled vacation

Sad to say, gradual recovery from a torn rotator cuff endured all through just one of her excursions pressured Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Vacation.

Attempts to get a refund from the vacation coverage she obtained as a result of Vantage proved unsuccessful.

“They reported, ‘Oh, Vantage took this above in, I really don’t know, October or November. Do not call us any more. We have nothing to do with it,'” said Carter.

In normal, 7 On Your Aspect endorses you order vacation insurance policies independently from the firm building travel arrangements. It guards you from cases just like this a person and must your vacation business declare personal bankruptcy.

The insurance policy company blamed the delay in receiving a refund on COVID.

Just after one calendar year with no benefits, Carter reached out to 7 On Your Side.

Related: Imagining of traveling shortly? Pro shares strategies on how to navigate pandemic journey

She is a single of 6 Vantage shoppers who’ve contacted us a short while ago for aid with comparable refund difficulties.

Carter been given a refund of $11,000.

“Effectively, I have to tell you, I’m a rather pleased man or woman. But I was really pleased when that transpired,” she exclaimed.

3 other folks who arrived at out to 7 On Your Facet have also acquired refunds totaling $41,500.

Vantage has pledged more refunds of $41,000 to two other folks, bringing the grand full — including Carter’s refund — to $93,500.

Just one refund has so significantly been denied.

“I’ve often been so ridiculous impressed with what you men and Michael Finney and ABC (7) on Your Facet has been equipped to do for people in excess of the yrs. It’s such an wonderful services,” Carter reported.

Vantage Travel did not answer to our ask for for remark.

Get a seem at extra stories and videos by Michael Finney and 7 On Your Side.

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